Return & Exchanges Policy
PROBLEM WITH YOUR ORDER?
If your order has a problem, contact us by email or through the contact page, DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.
- Received defective product?
- Received the wrong product?
Solution: We replace it!
If you receive your product from us with above issues, pleas hold the product and all packaging. With your cooperation and photo of your package and items we will investigate, offer a solution and ship out any replacements needed.
What items are returnable?
- Within 30 days of order date
- In original condition: resell-able
- Unused or undamaged
- In the original packaging
The general return policy applies to all products except parts and accessories (i.e. side brushes, HEPA filter, Mop Clothes) and clearance items.
Our return, exchange & refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Request a Refund?
Our refund policy is only applicable to successful returns. When completing the physical or online Return / Exchange Form, you may choose to be refunded via your original payment method.
Once we have processed your refund, you will receive a confirmation email from us. If you have opted for a refund via the original payment method, please allow up to 7 business days for your account to be credited. If you do not receive your refund after 7 days, please contact your payment processor directly for further information.
Who will pay the shipping cost?
Customers is responsible for associated shipping costs unless products are defective, wrong.
Return/ Exchange Process:
We accept refunds/returns for undamaged or incorrectly delivered products, if you have condition like this, please contact us within 30 days after the order was dispatched. and please note: we only accept the return items with original package and without any damages by human. If you damage the incorrectly delivered or unexpection items, sorry that we have to charge reasonable cost for extra work for related repair or maintain service.